Describe the informal rules engrained within an organization that you have experienced first-hand
Describe the informal rules engrained within an organization that you have experienced first-hand. Assess how you did or could have utilized this information as a leader in order to build organizational capacity.
One of the key components of organizational culture is organizational norms.
Organizational culture refers to a collection of norms and values that individuals share.
Organizational norms are informal guidelines that stipulate the appropriate employee behavior in
different situations. Employees in most organizations are governed by certain informal rules in
addition to the formal written guidelines. An organization’s cultural norms derive from its
cultural beliefs and values. The following analysis explores Honda’s cultural norms and how a
leader can harness them for organizational capacity building.
Honda is a multinational organization that manufactures motorcycles and automobiles.
Some of Honda’s major cultural values from which informal rules are derived include team spirit
and equality. The management espouses a culture where everyone in the organization feels as an
important member of the team and an equal participant in driving the organization towards the
achievement of its goals. One of the informal rules that are ingrained in Honda is the use of the
first name to address each other. The use of the first name by all the employees except the
president has created a sense of equality in the organization. Moreover, since everyone at Honda
wears a white uniform, it is not easy to tell who the superiors are. Another cultural norm at
Honda is that all employees take lunch together in a shared cafeteria. There is no reserved place
for managers to take their meals. Furthermore, there are no assigned parking spaces for anyone
in the organization. Employees, including the senior management, share parking space. The
offices in the company are open-plan and in Honda, it is common for managers to do employee’s
tasks. Honda’s culture of equality and team spirit has encouraged the employees to take
initiative. Moreover, it has enhanced their loyalty and most of them have committed themselves
to working long hours and during weekends.
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