GMGT/510 Impact of Culture on Communication Processes

Instruction: Please answer the following three questions

Question # 1 – Showing Interest

What are the most effective means of demonstrating interest, cooperation, and honesty through non-verbal behavior in a selected country? What behavior would you recommend to a person from another country doing business in yours?

Question #2 – Symbolism

If your company has a subsidiary in another country, should it be required to fly that country’s flag in the office courtyard? Should it be allowed to fly your flag as well? What role does this symbolism play in the communication process?

Question #3 – Dress What kind of clothing is appropriate for your place of business? Should all employees wear uniforms or be allowed to express their personalities by the clothing they wear? What would you say to someone who is wearing the wrong thing at your place of business?

Non-verbal Communication and its Significance in International Business Culture.

By use of a plethora of behavior approaches such as facial expressions, using of one’s time and space, body gestures and inclusion of pauses and varying vocal intonations can communicate pleasure or anger, cooperation or neglect, confidence and status (Buelens et al., 2002). Body language is crucial and open body positions such as leaning forward without crossing arms and legs suggest people’s acceptance and openness to novel ideas. Use of the appropriate eye contact, acceptable gestures or facial expressions, allowance for the right inter-personal space and using only the necessary touch is paramount in demonstrating honesty and cooperation when communicating with cross-culture persons. The significant mannerism, when visiting a different country, is always to check the cultural perceptions of the indigenous colleagues before assuming similarity existence about the non-verbal signals used in the foreign land. For example, within the North American region assuming open body positioning especially when conversing with a colleague (either superior or junior), such as placing arms away from the body, is the implication of acceptance and effective communication (McGraw-Hill, 2006).

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