Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Imagine that you are a member of the HR department of a small retail

company and upper management has asked you to create a new employee customer

service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

1. Justify the use of a needs assessment of your company’s proposed employee

customer service training, stressing five (5) ways in which such an assessment

would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan and determine the

method of training (i.e., presentation, discussion, case study, discovery, role play,

simulation, modeling, or on-the-job training).

3. Justify why you selected the training method that you did.

4. Propose two (2) ways to motivate an employee who has no interest in attending a

training class.

5. Develop a survey to collect feedback from the employees who attend the

training.

6. Use at least three (3) quality academic resources in this assignment. Note:

Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch

margins on all sides; citations and references must follow APA or school-specific

format. Check with your professor for any additional instructions.

• Include a cover page containing the title of the assignment, the student’s name, the

professor’s name, the course title, and the date. The cover page and the reference

page are not included in the required assignment page length.

Customers in the modern world demand first-rate services. In order to improve customer

satisfaction, customer service training is essential. Employees need to be trained on how to deal

with customers in order to give them a pleasant experience. They need to learn how to exercise

vocal control, positive attitude and proper communication skills that will ensure that the

customers are satisfied (Brown, 2002).

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